Accugraphic Sales Inc in Mount Dora, FL Open now

Reviews about Accugraphic Sales Inc

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  April 29, 2020, by Zanoni Design, Inc.
  My experience with KNK USA /Accugraphics Sales has been very, very, very bad...........even if they sold and serviced the best/cheapest cutter on this planet. I would never, ever deal with them. Initially I was excited to buy one of their cutters and was pleased to learn that they would test cut a sample of rubber material I was questioning whether could be cut by any of their machines. On 1/29/18 I paid extra to send off my samples via UPS due to the fact that I wanted to buy a machine and start using it for my business as quickly as possible. I did not hear from part-owner Chad Youngblut by 2/7/18, more than a week after he got my samples. so I sent him a follow-up email. I still did not hear back from part-owner Chad Youngblut so on 2/9/18 I tried to call, and after several attempts I got Chad on the line. He was nice, apologized to me, telling me 3 of his people were out and that for sure he will get the sample tested and get back to me later that day. After still not hearing back, on 2/14/18, 5 DAYS LATER, I sent off another email and left recorded messages regarding what was the status of the test cutting? On 2/15/18 I left two more messages on their recorders. Then today, 2/16/18, I sent a general inquiry, using my real name, to ask if I could get a full refund if I bought a machine and it did not cut my material. Part-owner Chad Youngblut answered my inquiry, which I followed up with....."Hey, why don't you just test the sample I gave you and let me know if your machine will cut it?" After four attempts I finally reached Chad via telephone. By then I said to myself, "Do I want to buy an expensive plotter/cutter from a company that does not have the decency to follow-up with a potential customer and that emphasizes the fact that they provide eternal customer support?" I said, "NO", and then wrote this review. (I have proof of every statement made just in case anyone would like to refute my review.)
• ★ ☆ ☆ ☆ ☆

  July 15, 2019, by Jake Tuckey
  Bought a new cutter from Accu and I have 20+ years setting up cutters. Cutter seems to have a major issue. New cutter, new cut strip, ordered new holders, new blades. Sames issues no matter the setup. Ron Smith is a arrogant,rude person. Says I can't afford his company to send him down to fix it. Says we don't know what we are doing and if I load it up and drive the cutter to him he will have it running smooth in 5 minutes. I'm not shutting my shop down for entire day to drive it 3.5 hrs one way. If you do business with Accu, do not deal with Ron. Meanwhile I have a $5000 cutter that is wasting $100 worth of film a day.